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Privacy Policy

MRG Effitas Limited gathers and processes your personal information in accordance
with this privacy policy and in compliance with the relevant data protection regulation
and laws. This notice provides you with the necessary information regarding your
rights and our obligations, and explains how, why and when we process your
personal data.

MRG Effitas is a company registered in England and Wales under company number
10026283, with its registered office at 11 Beecham Road, Portsmouth, England, PO1
5LY and act as the data controller when processing your data. Our designated Data
Protection Officer can be contacted via email at [email protected].

Information That We Collect

MRG Effitas processes only your personal information required to meet our legal,
statutory and contractual obligations and to provide you with our products and
services. We will never collect any unnecessary personal data from you and do not
process your information in any way, other than as specified in this notice.

We collect information in the ways outlined below:

  • Information provided by you in the process of selecting and accepting
    our services.
  • Information collected from Online Web Forms at www.mrg-
    effitas.co.uk.
  • Information collected from Inbound Email Enquiries.
  • Cookies on our website

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Cookies and Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Cookies are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Cookies allow websites to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

How we use Cookies

We use traffic log cookies to identify records of which pages are being used. This helps us analyse data about web page traffic as an anonymous aggregate and improve our website to tailor it to site visitors’ usage.

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your
    preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.
  • Behaviourally Targeted Advertising Cookies

MRG Effitas uses 1st party cookies for Google Analytics as well as 3rd party cookies to serve you remarketing advertisements that we believe are relevant to your previous interests. For example, if you have visited our site and or purchased a product you could see a MRG Effitas advertisement on other sites within the Google Display Network that you visit. We also use Lookalike Audiences and Similar Audience targeting using seed remarketing audiences.

See Google’s Interest-based privacy policy for more details – and how to remove yourself from seeing our adverts on the display network. https://support.google.co.uk/adsense/

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.co.uk/policies/privacy/.  We also use Google Ads, Facebook Ads and LinkedIn Ads tracking features.

We use HubSpot CRM to report on and manage website activity. This service uses cookies for tracking activity across our site. You can view the privacy policy of this service provider at https://legal.hubspot.co.uk/privacy-policy.
Our cookie banner uses HubSpot CRM for you to accept, reject or modify cookie tracking on both our website and CRM. We can also delete all information we hold about you upon request through our CRM.

5 How to Opt-out of third-party Cookies

When you visit our website, you have the option to accept or reject our privacy and cookie policy. However, if you do accept our cookie policy, we may show you remarket adverts by sharing your cookie data with data processors like Google and Facebook. You can opt-out of seeing our ads if you want to by following the instructions below.

Disable website cookies

Cookies help you to get the most out of our websites. However, if you wish to disable our cookies, then follow the steps provided by your browser. (e.g. Chrome, Firefox, Safari).

How to Opt-out of adverts shown by Google Ads
https://www.google.co.uk/settings/anonymous
https://support.google.co.uk/adsense/

How to Opt-out of adverts shown by Facebook Ads.
https://en-gb.facebook.co.uk/opt-out

How to Opt-out of adverts shown by LinkedIn Ads.
https://www.linkedin.co.uk/opt-out

How to Opt-out of adverts shown by Twitter Ads. https://help.twitter.co.uk/privacy-controls-for-tailored-ads

Control your Whats App and Facebook Messenger Privacy Settings
https://www.whatsapp.co.uk/legal/privacy-policy
https://www.messenger.co.uk/privacy

General information on the practice of display and social advertising in the EU and America

Internet users based in the UK and the rest of the European Union can visit www.youronlinechoices.eu
For users in the US or Canada can visit http://www.aboutads.info/choice
The above websites are independent of inboundscaling Ltd, and we are not responsible for their content.

How We Use Your Personal Data

MRG Effitas takes your privacy very seriously and will never disclose, share or sell
your data without your consent unless required to do so by law. We only retain your
data for as long as is necessary and for the purpose(s) specified in this notice.
Where you have consented to us providing you with promotional offers and
marketing, you are free to withdraw this consent at any time.  The purposes and
reasons for processing your personal data are detailed below:

  • We collect your personal data in the performance of a contract or to
    provide a service and to ensure that orders are completed and can be
    sent out to your preferred address.
  • We collect your personal data to communicate with you.
  • We collect and store your personal data as part of our legal obligation
    for business accounting and tax purposes.

Your Rights

You have the right to access any personal information that MRG Effitas processes
about you and to request information about:

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the
    source

If you believe that we hold any incomplete or inaccurate data about you, you have
the right to ask us to correct and/or complete the information and we will strive to do
so as quickly as possible; unless there is a valid reason for not doing so, at which
point you will be notified.

You also have the right to request erasure of your personal data or to restrict
processing (where applicable) in accordance with the data protection laws; as well
as to object to any direct marketing from us. Where applicable, you have the right to
data portability of your information and the right to be informed about any automated
decision-making we may use.

If we receive a request from you (or a third party on your behalf) to exercise any of
the above rights, we may ask you to verify your identity before acting upon the
request to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent,
other than for the purposes specified in this notice or where there is a legal
requirement.

Safeguarding Measures

MRG Effitas takes your privacy seriously and takes every reasonable measure and
precaution to protect and secure your personal data. We work hard to protect you
and your information from unauthorised access, alteration, disclosure or destruction.

Transfers Outside the EU

Personal data in the European Union is protected by the General Data Protection
Regulation (GDPR) but some other countries may not necessarily have the same
high standard of protection for your personal data. MRG Effitas does not store any
personal data outside the EU.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to MRG Effitas. However,
where such information is required for us to provide you with our services, we will not
be able to offer our services without it.

How Long We Keep Your Data

MRG Effitas only ever retains personal information for as long as is necessary and
we have strict review and retention policies in place to meet these obligations. We
are required under UK tax law to keep your basic personal data (name, address,
contact details) for a minimum of six years after which time it will be destroyed.
Where you have consented to us using your details for direct marketing, we will keep
such data until you notify us otherwise and/or withdraw your consent.

Lodging A Complaint

MRG Effitas only processes your personal information in compliance with this
privacy policy and in accordance with the relevant data protection laws. If, however
you wish to raise a complaint regarding the processing of your personal data or are
unsatisfied with how we have handled your information, you have the right to lodge a
complaint with the supervisory authority.

MRG Effitas Limited

Information Commissioner’s Office (ICO)

  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • Telephone: 0303 123 1113 / 01625 545 745
  • Visit https://ico.org.uk/global/contact-us/